Customer service/communication was excellent!! Shipping was very fast! My hair is beautiful...just like the picture, maybe even better!! Love the hair! When I washed it, they looked even better. The definition is beautiful! Hair is very soft, no shedding, no tangles, hairline very natural, baby hair, length is true (I got a 18 inch), density is perfect (130) and hair flows nicely! I am so in love with my hair! Great experience and a very happy customer!