So many things to say, first this hair is absolutely wonderful! It's soft, the color is so natural. I immediately cowashed the hair and ran my fingers through it. I experienced very little shedding and there was no foul smell upon opening. Shipping was almost immediate (I've never received hair this fast). Now the customer service of this company. Before purchasing I did I LOT of research and there were great reviews on this company and my personal experience only proved it to be even more true. My order was confirmed in a timely manner and once my package was delivered that also was confirmed.